Frequently Asked Questions
Have a look at these questions which are often asked of us. You may find the answers to your specific questions.
Why is it important to have a website for your business?
Having a website is essential for businesses in today’s digital age, as it provides a cost-effective way to reach a large audience, establish credibility, engage with customers, and drive sales.
Continue reading →Why a multi-page website?
Multi-page websites have their advantages and disadvantages too.
Continue reading →What is Google analytics?
Google Analytics is one of the many tools that Google provides to help people understand what visitors are doing on their website. The tool allows you to track and analyze critical data on your site and site visitors. Although it is a free tool, it needs to have certain coding placed on the website in order for the Google Analytics platform to track the vast amounts of data it collects.
What is a monthly server statistics report?
Each month, after the month has ended, we provide you with a short report taken from the server which provides you information about the number of unique visitors, number of visits, number of pages visited, number of hits and bandwidth used.
What is an SSL certificate?
SSL stands for “Secure Sockets Layer. It is a security measure that allows for a secure link between the server and we browser. SSL protects internet connections by preventing hackers from reading or altering data sent between two computers. When the URL (domain address of a website) in the address bar has a padlock icon next to it, SSL is being used to secure that particular website and the domain address will start with https. It provides an added layer of protection for your clients.
What do you mean by maintenance?
Over time you may want to change photos, add new information or change existing information. Having an updated website is very important if you want to ensure that people return to your site and interact with it. We charge according to a full-hour of changes made. For example, if your telephone number needs changing and this change only takes 5 minutes and then two weeks later you add a whole new section to your website and this takes 35 minutes, you still have changes worth 20 minutes available before we charge you the full hourly rate. This allows you to make small, essential changes without going over your budget. We keep a timesheet for each of our clients to keep track of how much time is spent on maintaining their website.
What type of support can I expect?
Once on board, you will gain access to Interactive Reality’s online HelpDesk with how-to articles, FAQs, practical tutorials and manuals. (we are busy expanding this at the moment). If you still have some questions, you can contact us via email. For larger clients, our dedicated Customer Success Managers are ready to help you.
What happens after I purchase a plan?
We will immediately create your Interactive Reality account and get in touch to jumpstart your onboarding process. You will receive a personal email with questions relevant to the plan you chose to get you up and running as soon as possible.
What happens if I want to add on to my plan?
You can easily get in touch with us at chris@ireality.co.za to add on features. Add-ons can be purchased at any time and we will do our best to accommodate your needs.
Will I be billed monthly or annually?
All contracts are billed annually by default, however, if you want to use us just for one event/webinar or a special project, we can come up with a pricing that will suit your needs better.